Effective Date: November 10, 2026
Prior version (Effective November 9, 2026) available on request to support@lavocrm.com.
These Terms of Service ("Terms") govern your access to and use of Lavo CRM (the "Service"), a software-as-a-service customer relationship management platform provided by Fiat Software LLC ("we," "us," "our," or "Company"). The Service is accessible at https://lavocrm.com and is designed for pressure washing and power washing businesses. By creating an account, registering for a free trial, checking the box agreeing to these Terms during registration, or otherwise accessing or using the Service, you ("you," "your," or "Customer") agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not agree to these Terms, you may not access or use the Service.
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during your subscription term solely for your internal business purposes in connection with your pressure washing or power washing business. You are responsible for all activity occurring under your account, including by your employees, contractors, or agents ("Authorized Users"). You must ensure that Authorized Users comply with these Terms.
To access the Service, you must register for an account and provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
We offer a 14-day free trial period. During signup, you will select a subscription tier (monthly or annual). At the end of the free trial, your selected subscription will begin and you will be automatically charged unless you cancel before the trial ends. Subscriptions automatically renew for successive periods equal to the initial term (monthly or annual) until canceled. You may cancel at any time through your account settings, effective at the end of the current billing period.Fees are as specified during signup and are non-refundable except as expressly provided in these Terms. We may change fees with notice (e.g., via email or in-app), effective upon your next renewal. You authorize us to charge your provided payment method for all applicable subscription fees. Lavo CRM subscription fees are billed by Fiat Software LLC on the web (or other non–App Store channels we designate) and are processed by Stripe, Inc. and its affiliates (“Stripe”). If you access the Service through a mobile application, SaaS subscription purchase and renewal are handled outside any app store in-app purchase system unless we expressly state otherwise in writing. Client payments you collect for your pressure washing services are governed by Section 4A; we do not take custody of those funds. Late payments accrue interest at 1.5% per month or the maximum permitted by law. You are responsible for all taxes (excluding taxes on our income).
You retain ownership of all data you input into the Service, including but not limited to business information, client names, addresses, contact details, quotes, jobs, invoices, and payment information ("Customer Data"). You grant us a worldwide, non-exclusive, royalty-free license to use, store, process, and display Customer Data as necessary to provide and improve the Service, generate aggregated anonymized insights, and comply with applicable law. You represent and warrant that you have all necessary rights, consents, and permissions to provide Customer Data to us and for us to process it as contemplated herein. We use Stripe to process your Lavo CRM subscription payments. Features that collect money from your clients use your own linked payment accounts (including Stripe Connect and, where enabled, Square); we do not handle, hold, or take custody of funds paid by your clients. Additional terms for payment processing appear in Section 4A (Payment Processing; Stripe Connect).Upon termination, we will retain Customer Data for 30 days to allow export. After that, we may delete it.
(a) Two payment flows. The Service involves two distinct payment relationships: (i) Lavo subscription billing — fees you pay Fiat Software LLC for Lavo CRM, processed by Stripe as our processor; and (ii) Merchant payments — amounts your clients pay you for pressure washing or related services, processed through providers you connect (Stripe Connect and/or Square, as enabled).
(b) Stripe Connect; agreement with Stripe. If you enable Stripe to accept client payments through Lavo CRM, you are connecting a Stripe account to our platform (“Stripe Connect”). By connecting or continuing to use Stripe through Lavo CRM, you agree that: (i) your use of Stripe is subject to the Stripe Connected Account Agreement, which incorporates the Stripe Services Agreement, Stripe’s Privacy Policy, and applicable Service Terms, as Stripe updates them from time to time; (ii) Stripe — not Fiat Software LLC — provides payment processing, payouts, and related financial services to you; (iii) you must provide accurate business, identity, and bank-account information as Stripe or we request for underwriting, KYC/AML, tax reporting, and fraud prevention; and (iv) continued use of Stripe’s services on or after the effective date of any Stripe terms update constitutes acceptance of those updated terms (including the SSA update Stripe has announced as effective for existing users on January 6, 2027, and any later updates Stripe publishes).
(c) Platform role; no custody. We provide software for quoting, invoicing, and related workflows. We are not the seller of your services to your clients, not the merchant of record for those sales (unless we expressly agree in a separate writing), and do not take custody of client funds. Payouts, reserves, holds, and Stripe fees are governed by your agreement with Stripe.
(d) Your obligations to your clients. You are solely responsible for describing and delivering your services; pricing; receipts; customer service; sales tax (see Section 15); and compliance with laws applicable to your business.
(e) Refunds, disputes, and chargebacks. You are solely responsible for refund/return policies toward your clients and for Stripe disputes, chargebacks, representments, fines, and related fees on your connected Stripe account. You authorize Stripe (and, where applicable, us as platform initiating Activity on your account under Stripe Connect) to collect amounts you owe under Stripe’s terms from your Stripe balance or linked bank account as Stripe’s agreement permits. We may suspend payment features or Service access for excessive disputes, fraud risk, or Stripe/account noncompliance.
(f) Data sharing with Stripe. To provide Connect and subscription billing, we and Stripe exchange information as described in our Privacy Policy and Stripe’s Privacy Policy / Connected Account Agreement, which may include your business and representative identity data, bank details, transaction and payout data, and limited personal data about your clients necessary to process payments and prevent fraud.
(g) Account support and closure. If your Stripe connected account does not include full Stripe Dashboard access, contact support@lavocrm.com for Connect-related support or to request disconnection / assistance closing the connected account. Closing or disconnecting Stripe may disable payment features in Lavo CRM but does not by itself cancel your Lavo subscription.
(h) Square and other processors. Where Square or another processor is enabled, your use is governed by that provider’s terms; we likewise do not take custody of those funds.
(i) Restricted use. You may not use payment features for unlawful activity or for businesses/activities Stripe prohibits or restricts. We may disable Connect or payment features to comply with Stripe or law.
You agree not to (and not to permit others to):
Use the Service for any unlawful purpose or in violation of any third-party rights;
Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service;
Interfere with, disrupt, or overburden the Service or servers;
Resell, sublicense, lease, or otherwise distribute the Service;
Use the Service to transmit malicious code, viruses, or spam;
Access the Service in a manner that exceeds reasonable usage limits.
We may suspend or terminate your access immediately if we reasonably believe you have violated this section.
We own all right, title, and interest in and to the Service, including all intellectual property rights therein. No rights are granted to you except the limited access right in Section 1. You retain ownership of your Customer Data.
We provide support via email or callback requests. We will respond within one business day.
We will use commercially reasonable efforts to make the Service available and to restore service promptly in the event of any outage. However, we do not guarantee any specific uptime or availability.THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DATA WILL NOT BE LOST.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.These limitations do not apply to your payment obligations or liability for gross negligence, willful misconduct, or death/personal injury caused by our negligence.
You agree to defend, indemnify, and hold us harmless from any claims, damages, or expenses (including attorneys' fees) arising from your use of the Service, your Customer Data, or your violation of these Terms, including claims arising from your services to your clients, your payment, refund, or tax practices, chargebacks or disputes on your payment accounts, or your breach of Stripe’s or other processors’ terms. We agree to defend, indemnify, and hold you harmless from claims that the Service (as provided) infringes a third party's intellectual property rights, subject to standard exclusions (e.g., your modifications or combinations).
The term begins upon account creation and continues until terminated. Either party may terminate for material breach with 30 days' written notice if the breach remains uncured. We may terminate or suspend access immediately for non-payment or violation of prohibited uses. Upon termination, your access ceases, outstanding fees become due, and you must cease using the Service. Disabling Stripe Connect or payment features does not terminate these Terms. Termination of these Terms does not automatically terminate your separate agreement with Stripe; you must close or disconnect your Stripe account per Stripe’s process (we will assist if you lack Dashboard access).
These Terms are governed by the laws of the State of Ohio, without regard to conflict of laws principles. Any disputes arising out of or relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in Knox County, Ohio, and each party consents to personal jurisdiction there.
Your privacy is important to us. Please review our Privacy Policy at https://lavocrm.com/privacy for information on how we collect, use, and protect your data.
We may modify these Terms from time to time. We will notify you of material changes (e.g., via email or in-app notice). Your continued use of the Service after changes constitutes acceptance of the updated Terms.
The Service may include an optional feature for automatic calculation of sales taxes on invoices ("Tax Calculation Feature"). This feature is provided solely as a convenience and tool to assist you in your business operations. You acknowledge and agree that:
You (the Customer) are solely responsible for compliance with all applicable laws, rules, and regulations regarding the collection, reporting, and remittance of sales taxes (or any similar taxes) in connection with your pressure washing or power washing services, regardless of where you conduct business.
The Tax Calculation Feature relies on information provided by you (including addresses, product/service classifications, and tax rates) and third-party data sources. We do not guarantee the accuracy, completeness, or applicability of any tax calculations.
The Service includes a manual override for tax amounts, and you are solely responsible for verifying the accuracy of all tax calculations, applying any necessary adjustments, and ensuring that the correct taxes are charged to your clients.
We are not involved in the collection or remittance of taxes to any tax authorities on your behalf. You are solely responsible for remitting any collected taxes to the appropriate jurisdictions in a timely and accurate manner.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL LIABILITY FOR ANY ERRORS, OMISSIONS, OR INACCURACIES IN TAX CALCULATIONS, OR FOR ANY PENALTIES, FINES, INTEREST, OR OTHER CONSEQUENCES ARISING FROM YOUR USE OF THE TAX CALCULATION FEATURE OR YOUR SALES TAX OBLIGATIONS. YOU AGREE TO INDEMNIFY AND HOLD US HARMLESS FROM ANY CLAIMS RELATED TO YOUR SALES TAX COMPLIANCE.
Lavo CRM offers an optional integration with QuickBooks Online, a product of Intuit Inc. By connecting your QuickBooks Online company to Lavo CRM, you agree to the following:
Authorization. You represent that you are authorized to connect the QuickBooks Online company you select and to permit Lavo CRM to read and write data in it on your behalf. The connection is established through Intuit's OAuth 2.0 authorization flow; Lavo CRM never receives or stores your Intuit username or password.
Data exchanged. When the integration is enabled, Lavo CRM may read from and write to your QuickBooks Online company: customers, products and services (items), invoices, payments, refunds, credits, sales tax codes and rates, payment methods, and chart of accounts entries required to post transactions. Lavo CRM stores the resulting QuickBooks record identifiers so records stay linked, and stores your OAuth access and refresh tokens in encrypted form.
Accuracy and your books. The integration writes real transactions into your accounting records. You are solely responsible for reviewing the data that syncs, for your mappings (items, tax codes, payment methods, and deposit accounts), and for the accuracy of your books and tax filings. Lavo CRM is not an accounting, bookkeeping, or tax advisory service and does not provide accounting or tax advice.
Availability. The integration depends on Intuit's services and APIs, which are outside our control. Intuit may change, limit, suspend, or discontinue its APIs at any time, which may interrupt or end the integration. We are not liable for any loss arising from Intuit's service availability, API changes, or actions Intuit takes on your account.
Your relationship with Intuit. Your use of QuickBooks Online is governed by your separate agreement with Intuit. Intuit is not a party to these Terms, and Lavo CRM is not an agent of Intuit. Data you send to QuickBooks Online is handled under Intuit's terms and privacy policy once it arrives there.
Disconnecting. You may disconnect the integration at any time from within Lavo CRM (Integrations → QuickBooks) or from within QuickBooks Online. On disconnection, Lavo CRM revokes and deletes the stored OAuth tokens and stops all syncing. Records already written to QuickBooks Online remain in your QuickBooks company and are yours to manage; records already in Lavo CRM remain in Lavo CRM. Reconnecting requires a new authorization.
Use of your QuickBooks data. Lavo CRM uses data obtained from QuickBooks Online only to provide and support the integration for you. We do not sell, rent, or share your QuickBooks Online data with third parties for advertising or marketing purposes. Our handling of this data is described further in our Privacy Policy.
We may offer a mobile application that provides companion access to the Service. The app may allow sign-in to an existing Lavo CRM account and use of features included in your web subscription. SaaS subscription purchase and renewal are offered on the web (or other channels we designate), not as Apple In-App Purchases, unless we state otherwise. Account deletion is available as described in the Privacy Policy and in-app settings where the app supports account creation.
These Terms constitute the entire agreement between you and us regarding the Service. If any provision is held unenforceable, the remainder will continue in effect. No waiver will be effective unless in writing. You may not assign these Terms without our consent; we may assign freely. For questions, contact us at support@lavocrm.com .
Last updated: November 10, 2026
For questions about these terms, please contact us.